Frequently Asked Questions

Contact us via the WhatsApp icon that you can find on every page of our website (WhatsApp: +34 606553389 / +34 667455882).

Atención 100% personalizada.

Locker-BNBHolder is a locker in Madrid that offers you the possibility of renting any of our lockers 24 hours a day, 365 days a year.

Four types of lockers:

  • XS (W 20 cm x H 10,2 cm x D 28 cm): Keys. Online booking.
  • M (W 44 cm x H 29 cm x D 57,5 cm): 1 cabin suitcase + 1 bag/backpack. Book online.
  • XL (W 44 cm x H 89 cm x D 57,5 cm): 4 cabin suitcases or 1 large suitcase + 1 cabin suitcase. Book online.
  • XXL (space with a large storage capacity): Special packages (bicycles, instruments, prams, large boxes…). WhatsApp booking (+34 606553389 / +34 667455882).

Yes, and the booking will be validated immediately from the moment you make it. The booking is always made through our website

Everything in each locker as long as it is legal to exist and belong to the locker. At Locker-BNBHolder you pay per locker and not per bag.

  • Objects that are illegal to possess and traffic.
    Polluting, flammable or dangerous materials.
  • Animals or living creatures.
  • Anything that could stain the lockers and produce unpleasant odours in the lockers.

No, under no circumstances. Access to Locker-BNBHolder is reserved exclusively for the use of the lockers. Therefore, you may not eat or drink inside the locker, nor may you make use of any movable property that may be inside. Video surveillance 24/7, 365 days a year.

Totally. The Locker-BNBHolder premises are protected by a video surveillance system 24/7 365 days a year by Prosegur. In addition, we offer the option of AXA insurance that protects each suitcase against damage or theft up to a maximum of €1,000 (police invoice must be presented). We recommend that you do not deposit objects exceeding this value. Anything over this value, as well as personal documentation, will be deposited at your own risk and responsibility.

Through our website, in the “Book” (luggage lockers) and “Host” (key lockers) sections you can find out the availability of each of the types of lockers we have available for the selected days.

Our lockers are fully automatic. You can make your reservation through our web site

Once completed, you will receive a confirmation e-mail with all the details of your booking: locker number(s), code to access our premises and code of your locker(s).

No, under no circumstances. Lockers may not be used for trafficking in goods between different parties.

Yes, but only when such modification or cancellation is made 24 hours before the date on which the service I have booked begins.

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